Terms & Conditions

Placeholder copy — have these terms reviewed by a legal adviser before launch.

01. Our terms & conditions

These terms apply to every collection, delivery, freight and storage service provided by SwiftArc Lines. By booking a shipment you confirm that you have read and accept them.

• You must describe the contents, weight and value of each shipment accurately.
• Goods must be packaged so they can withstand normal handling in transit.
• Prohibited and restricted items will not be carried and may be returned at your cost.
• Delivery times are estimates unless a guaranteed service has been purchased.

02. Pricing & payment

Prices are calculated on the greater of actual or volumetric weight. Quotes are valid for 7 days. Additional charges may apply for redelivery, waiting time, remote areas or incorrect shipment details.

03. Liability & insurance

Our standard liability is limited per shipment as set out in your quote. Full-value cover can be purchased when booking. Claims for loss or damage must be submitted in writing within 7 days of delivery or expected delivery.

04. Collections & failed deliveries

If nobody is available at collection or delivery we will leave a notice and attempt again on the next working day. Shipments uncollected after three attempts are returned to the sender.

05. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of booking applies to your shipment.

06. Contact

Questions about these terms? Email hello@swiftarclines.com or contact us.